Aegean Airlines Selects IEG
Aegean Airlines selects IEG for Lounge Management and Customer Tracking solution for its VIP Lounges
Montreal, QC (CANADA) – Athens based Aegean Airlines selects IEG’s Access Information Management System (AIMS)™ for the management of lounge passenger activities. The enterprise agreement will see the deployment of AIMS in Aegean Airlines VIP lounges in Athens, Thessaloniki and Larnaca International Airport in Cyprus.
Aegean Airlines joins a growing family of airlines which have selected AIMS for their prestigious lounges. Over the past year, IEG has seen the list of airlines grow to include LuxAir, Star Alliance, All Nippon, bmi, Brussels Airlines, Egypt Air and Aéroport de Québec.
2010 is an exciting year for Aegean Airlines as it enters a period of innovation, starting with becoming the 28th member to join Star Alliance. With AIMS in the lounges, Aegean Airlines will benefit from lower operating costs and a seamlessly cater to the distinguished Star Alliance customer base. It will be in a position to strengthen its own customer loyalty through personalized recognition, benefits and service.
With AIMS, Aegean Airlines gets a proven technology and IEG’s reputed customer service. It can immediately step up in full compliance with the Star Alliance requirements for lounges. The “Sweet Spot” for Aegean Airlines was in the intersection between a proven commercial solution versus new development and costly on-going support.
“We wanted a proven solution that supports our immediate needs and positions us for new business initiatives,” said Aris Kamvisis, Director of IT&T. “We opted for a solution without diverting from our mainline focus of customer service and loyalty.” In addition to the baseline passenger tracking, reporting and accounting aspects of AIMS, Aegean Airlines will have the foundation to launch ancillary revenue business initiatives as well as Club Membership tools.
AIMS is IEG’s integrated solution designed specifically to meet the needs of the passenger airline industry and ergonomically designed with the agents in mind. “We are pleased that Aegean Airlines has chosen IEG and AIMS to help meet the demanding needs of the industry,” said Michael Di Corpo, Managing Director, IEG Inc. “AIMS delivers a highly flexible solution that can be customized to an airline’s preference and tailored to meet their distinctive corporate needs.” Leveraging IEG’s AIMS services, Clients can rapidly respond to changing business needs with a solution requiring extremely low on-going maintenance and above all, no disruption and loss of productivity for airline personnel.
To enable strategic growth, AIMS is delivered within IEG’s FrontOffice Touch-Point essential CRM (eCRM)™ IEG has intentionally addressed, and solved, the most complex and difficult portions of the life-style tracking for every checkpoint. “When you deploy AIMS for the lounge, you are in essence rolling out the framework to cover all touch points. You can limit yourself to the lounge needs or grow on the path of creating passenger life-style experiences,” said Mr. Di Corpo. The AIMS solution is completely integrated, consisting of six modules that support (i) passenger, guest listing and security alerts, (ii) analytics, (iii) POS for pay services, (iv) billing and settlements, (v) Business-Activity Monitoring (BAM) for real-time passenger insight and (vi) Club Membership.