Airspace Lounge selects IEG Lounge Customer Management Service
Montreal, QC (CANADA) – Nov. 22, 2011 – IEG is very pleased to announce the newest member to the A.I.M.S.™ family of clients, Airspace Lounge. Baltimore based Airspace Lounge selects IEG’s Access Information Management System (A.I.M.S.)™ for the operation of their airport lounges. The agreement will see the deployment of A.I.M.S. in their flagship lounge located in Baltimore-Washington International Thurgood Marshall Airport (BWI).
“We wanted a proven solution that could be implemented quickly and would securely interface with our marketing partner,” said Anthony Tangorra, CEO & Founder, Airspace Lounge. “The sought after solution must support our immediate needs, positions us for new business initiatives and does not divert from our mainline focus of customer service,” continued Anthony Tangorra. In addition to the baseline passenger tracking, reporting and accounting aspects of A.I.M.S., Airspace Lounge acquires the framework to launch ancillary revenue business initiatives including monthly Club Memberships.
“We are pleased that Airspace Lounge has chosen IEG and A.I.M.S. to help address a key element in the delivery of a lounge product,” said Michael Di Corpo, Managing Director, IEG Inc. “We are privileged by the selection and look forward to supporting Airspace Lounge in its growth, from baseline customer tracking service to monthly membership support.”
A.I.M.S. is delivered within IEG’s FrontOffice Touch-Point essential CRM (eCRM)™. To enable strategic growth, IEG has intentionally addressed, and solved, the most complex and difficult portions of the life-style tracking for every checkpoint. With A.I.M.S., a Client rolls out the framework to cover all touch points. You can limit yourself to the lounge needs or grow on the path of creating passenger life-style experiences.
ABOUT AIRSPACE LOUNGE
Airspace Lounge is the first comprehensive airport lounge developer in the United States. Airspace Lounge is building a large-scale lounge network throughout the world with an initial focus on North American airports. Airspace Lounge’s first location is at Baltimore Washington Thurgood Marshall International Airport (BWI)-Concourse D; serving United (UAL), Continental, Delta (DAL), US Airways (LCC) and Cape Air. Airspace Lounge is available to any customer no matter which airline they’re flying for an affordable price inclusive of Airspace’s comfortable lounge atmosphere, business technology and food & beverage. For more information, please visit www.airspacelounge.com on Facebook at www.facebook.com/AirspaceLounge and Twitter @anthonytangorra.
ABOUT INFORMATION ENGINEERING GROUP
Information Engineering Group (IEG) has a very successful 20-year history of delivering exacting software solution to support its Client’s business goals. From its founding, it was involved in the passenger airline industry by developing Customer Loyalty Systems (such as Aeroplan and Unisys’ CLS) for several world class airlines. Leveraging its industry knowledge and the need to improve customer loyalty, IEG has evolved a solution portfolio centered around its FrontOffice Touch-Point eCRM™ Where many airlines are satisfied to simply capture customer travel from point “A” to point “B”, IEG’s approach is to understand the whole travel story and deliver on the commitment to enhance the customer’s travel experience.
Michael Di Corpo
Tel: +1.514.871.4910 ext. 13
Tel: +1.514.871.4910 ext. 19