Montreal, QC (CANADA) – Sep. 26, 2011 – Star Alliance’s newest member, Ethiopian Airlines, has selected IEG’s Access Information Management System (AIMS)™ for the management of their VIP lounge passenger activities. The agreement will see the deployment of A.I.M.S. in Ethiopian Airline’s prestigious Cloud Nine lounges.
“We wanted a proven solution that could be implemented quickly and would coincide with our entry into the Star Alliance” said Laeke Tadesss, Director, Commercial Systems “We wanted a solution with the ability to facilitate partner invoicing and settlement from the start.” A.I.M.S. will aid Ethiopian Airlines make a smooth transition into the Star Alliance network of over 970 Lounges worldwide and 27 other member airlines.
With A.I.M.S., Ethiopian Airlines gets a proven technology and IEG’s reputed customer service. A.I.M.S. increases passenger information accuracy, automates passenger and guest tracking in real time. A.I.M.S. ergonomic design improves communication with lounge agents by providing instant global updating for new carriers, business rules and guest policy. IEG’s Corrective Analytics™ engine ensures the validity of VIP Customer Data while driving more revenues towards our Customers.
“We are pleased that Ethiopian Airlines has chosen IEG and A.I.M.S. to help meet the demanding needs of the industry,” said Michael Di Corpo, Managing Director, IEG Inc. “A.I.M.S. delivers a highly flexible solution that can be customized to an airline’s preference and tailored to meet their distinctive corporate needs.” Leveraging IEG’s services, Clients can rapidly respond to changing business needs with a solution requiring extremely low on-going maintenance and above all, no disruption & loss of productivity for airline personnel.
“A.I.M.S. is the key enabler that paves the way towards a FrontOffice Touch-Point eCRM strategy. Measuring ROI on cost savings alone is validation enough for AIMS. Consider other benefits as Ancillary Revenues, In-depth Customer knowledge, Managing Events and Recognize Trends” said Mr. Di Corpo. “When everything is measured, you begin to adopt a strategy that can win competitive advantage. It all starts with your VIP Customers & A.I.M.S.”
ABOUT ETHIOPIAN AIRLINES
Ethiopian Airlines, representing The New Spirit of Africa, is the third African carrier to join the Alliance and is one of the largest and fastest growing airlines on the African continent. From its hub in Bole International Airport the airline serves a network of 64 international destinations and 16 domestic ones. The carrier flies to more destinations in Africa than any other airline.
ABOUT INFORMATION ENGINEERING GROUP
Information Engineering Group (IEG) has a very successful 20-year history of delivering exacting software solution to support its Client’s business goals. From its founding, it was involved in the passenger airline industry by developing Customer Loyalty Systems (such as Aeroplan and Unisys’ CLS) for several world class airlines. Leveraging its industry knowledge and the need to improve customer loyalty, IEG has evolved a solution portfolio centered around its FrontOffice Touch-Point eCRM™ Where many airlines are satisfied to simply capture customer travel from point “A” to point “B”, IEG’s approach is to understand the whole travel story and deliver on the commitment to enhance the customer’s travel experience.
Michael Di Corpo
+1.514.871.4910 ext. 13
+1.514.871.4910 ext. 19