Information Engineering Group Inc

Only IEG delivers the smarter experiences it takes to drive maximum ancillary revenue and deepen customer loyalty.

Trusted by airlines such as Air Canada, United Airlines, and Swiss Airlines. We have a suite of services for airlines and airport lounges in the international market. We provide high quality solutions for Airport Lounge Managers, Airlines, Airports and Aviation Organizations. Our key strengths are a strong customer-oriented approach and a devoted support network assists you to find the most suitable solution for your business.

Request a Demo
lounge lounge

Discover Our Airport App Solutions

illustration of man standing besides tablet

AIMS

Scan&Go - Enable Lounge access faster
  • Eliminate unauthorized access
  • Centralize Data Management
  • Access to real-time reports in Web Portal
  • Audit and report usage activity
  • Offer “pay-per-access” access easily
illustration of woman sitting looking at profiles

The Club

Enhance your current Loyalty Membership
  • Build a 360° view of Customer & Guest profiles
  • Grow your Customer Base quickly
  • Increase Customer Retention Significantly
illustration of person with shopping cart

Ancillary Services

Enhance your current sales with PoS
  • Offer tailored services to your customers based on tier status, history or lounge capacity.
  • Includes a web booking engine (for a walkup or book in advance a lounge entry)
  • Pricing can be adjusted according to your parameters
illustration of woman standing in front of panel

ShowerSuite

Manage your showers efficiently
  • Provide seamless Customer Experience
  • Provide real-time reassignment support
  • Reduce lineups & queues for showers
  • User friendly for front-desk agents & cleaning staff
  • Reduce loss of physical keys with Smart Locks
illustration of woman with suitcase

StorageSuite

Manage your baggage storage spaces better
  • Scan Barcode Technology allows for quick drop off & pick up
  • Break the queue by scanning multiple items at the time
  • Send email or SMS notifications to customers for dropping & collecting items on time
  • Receive usage insights and alerts for past due baggage
illustration of car

Meet&Greet

Track Elite Customers journey through airport
  • Increase Brand Affinity & Loyalty
  • Proactively engage your customers at every touchpoint from home to hotel
  • Increase Customer Satisfaction Scores
  • Turn each touchpoints into intelligent actionable insights

WHY YOU'LL LOVE OUR SOLUTIONS

Enhance Customer Experience

Offer in the moment and memorable customer experiences while engaging with your passengers at every touchpoint throughout their journey.

Discover

Personalize Loyalty Programs

Provide tailored services in-lounge. Leverage real-time verification and alerts resulting in uniquely personalized experiences for your most valuable customers.

Discover

Identify New Business Opportunities

Optimize your marketing strategy and improve your overall customer experience by capturing and extracting significant key data insights.

Discover

Generate Ancillary Revenue

Increase your overall revenues with in-lounge ancillary services while maitaining excellent customer service all each touchpoints.

Discover

Technology Powering Our Solutions

At IEG, we use our 25 + years experience to drive true customer loyalty, which extends beyond traditional earn and burn memberships to connect with people on a more emotional level.

Cross platform and mobile capabilities allows for ease when adapting and integrating to new and existing environments saving time and space better suited to the overall customer experience.

devices
desko
access
sabre
ibm

Flexible Integration

Easily integrate and deploy into your new or current infrastructure on both a hardware and software level.

product-tour

Request A Software Demo

customersupportsoftware
Select Categories