Information Engineering Group Inc
Offer “in the moment” and memorable customer experiences while engaging with your passengers at every touchpoint.

Your customers have very high expectations and it continue to rise every day. With over 25 years experience working with many airlines, and largest independent airport lounge membership program Priority Pass, we understand the importance to you of delivering a more personalized, insight-driven experience for your valued customers. And we truly understand how to transform these experiences into increased profitability.

The importance of understanding a passengers’ tendencies, behaviours, interests, preferences, travel experiences and most importantly, their overall sentiment towards a brand is a priority. Developing the brand message will now be easy for your airline.

Being able to leverage trend analysis will put you one step ahead in of competition. Raising the quality of information enables rapid management decisions. Having a tool that can extract reliable data will improve resourcing, supply chain and procurement decisions. It can even inspire new ways of extracting increased value from your investment.

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Falsification and theft of boarding passes left in the cabin to access first class perks are common. There is even an app that generates counterfeit bar codes to bypass the automated scanner at the entry of a lounge.

The intelligent fraud detection system developed by IEG Inc. includes a secure card recognition component that quickly validates every access against a secure database. Where appropriate, the system can also give notice to agents alerting them to an individual's status (particularly useful when facing difficult guests).

Benefits

  • Extremely rapid identification of customers and guests
  • Easily configurable from a central location
  • Eliminates all manual entry and reporting
  • Eliminates passenger entry errors & fraudulent entry
  • Cost reduction & manpower savings
  • Traffic & PAX analysis
  • Leverage passengers feedback for contant improvements
  • Increase Customer Satisfaction Scores

Features

  • Automated Passenger Guest Recognition
  • Touch Screen Mobile Friendly
  • IATA SIS Compliant
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Personalize Loyalty Programs

Provide tailored services in-lounge. Leverage real-time verification and alerts resulting in uniquely personalized experiences for your most valuable customers.

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Generate Ancillary Revenue

Increase your overall revenues with in-lounge ancillary services while maitaining excellent customer service all each touchpoints.

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Identify New Business Opportunities

Optimize your marketing strategy and improve your overall customer experience by capturing and extracting significant key data insights.

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