In today’s fast-paced travel industry, luxury and technology have converged in ways unimaginable just a few years ago. VIP lounges, once a quiet retreat from airport hustle, have transformed into high-tech sanctuaries offering tailored experiences and exceptional comfort. Central to this evolution is artificial intelligence (AI), which has unlocked new possibilities for personalization, efficiency, and convenience. Let’s explore how AI is elevating the VIP lounge experience, setting new standards for luxury and customer satisfaction.

The Middle East is renowned for its exceptional hospitality and luxury, extending seamlessly to the region’s top airport lounges. Whether you’re a frequent business traveler or embarking on a leisure trip, the airport lounges in this part of the world offer an unparalleled pre-flight experience. From opulent dining options and relaxing spa services to state-of-the-art business facilities, these lounges are designed to provide a sanctuary of comfort and convenience. Join us as we explore the top airport lounges in the Middle East that promise to elevate your travel experience in 2024.

Finnair has announced the opening of a new, beautifully designed lounge at Helsinki Airport (HEL) and is proudly collaborating with IEG on this project. This state-of-the-art lounge, equipped with e-Gates built by Gunnebo and seamlessly operated using IEG’s latest AIMS technology, represents a significant advancement in passenger experience and comfort. While Finnair opens the lounge, IEG is the lounge management system provider, ensuring smooth operations and an enhanced customer experience.

IEG and Virgin Australia have unveiled a kiosk lounge solution aimed at enhancing the travel experience for airport lounge users. The introduction of state-of-the-art kiosks is set to revolutionize the check-in process, offering a seamless and efficient journey for passengers. This strategic partnership leverages IEG's advanced technology to integrate seamlessly with Virgin Australia's operations, providing clients with a cost-efficient solution to alleviate long queues at lounge entrances.

IEG, in collaboration with Star Alliance, introduces a cutting-edge Mobile App tailored to streamline lounge reservations for passengers at Singapore's Changi Airport. The app aims to provide convenience, ensuring quick and hassle-free access to airport lounges. 

AIMS is IEG's top-performing system that seamlessly provides exceptional service by offering top-tier amenities to your guests. Instantly notify guests at the welcome desk about boarding times and gate information, ensuring they stay informed and empowered throughout their stay.

n an era marked by rapid technological advancements and increasing emphasis on passenger security and convenience, the aviation industry is constantly seeking innovative ways to enhance the airport experience. One such innovation that has gained traction in recent years is the implementation of autonomous passenger biometrics in airport lounges. This cutting-edge technology promises to revolutionize the way travelers access and enjoy airport lounges while ensuring efficient security measures. In this article, we'll delve into the world of autonomous passenger biometrics and explore how it's transforming the airport lounge experience.

This article will explore the potential benefits of VIP airport lounges and how the integration of a Front Office eCRM system can help airlines achieve specific, tangible financial management goals.

n recent years, airport lounge solutions have become an increasingly popular offering for airlines and airports around the world. In the Middle East, in particular, airlines such as Emirates and Qatar Airways have invested heavily in providing their passengers with top-notch lounge experiences.

Europe is known for its opulent and luxurious airport lounges, and VIP travelers have a plethora of options to choose from when it comes to finding the perfect lounge to relax and unwind in. Automation has changed the way that airport lounges operate, making the experience more efficient, personalized, and enjoyable for passengers.

Airport lounges have traditionally been a place where travelers can relax and wait for their flights in comfort. However, with advancements in technology, airport lounges are beginning to see more automation, which can improve the overall experience for passengers.

An airport lounge’s primary function is to offer a private and exclusive area away from the main terminal where passengers may enjoy a meal, drink a beverage, rest, freshen up with a shower, or work quietly.

Thanks to the hard work of the people over at IEG, the Club will be optimized with self-entry scanning capabilities using the eGates provided by Dormakaba.

Today's marketplace respects no boundary. The customer can move to other providers and competitors can poach your clients with electronic ease. So how do you maintain a loyal customer base that will ensure your success for years to come? The Information Engineering Group (IEG) has almost ten years of experience in developing loyalty systems for the airline industry and can provide strategic information on your customers.

IEG is proud to say that the team at Star Alliance will begin using AIMS alongside Lounge Atlas at the Star Alliance Business Class Lounge located in the International Terminal (Inside Security) at LAX.

It’s with great happiness we announce that IEG’s solutions are now live in all the Diamond lounges in Brussels, Belgium since January 5th.

IEG welcomes AMAE Lounge to our list of partners! The AMAE Lounge redefines the airport experience since 2018. Their outstanding hospitality, designer furnishings and delicious complimentary refreshments are the perfect combinations for enjoying together with your loved ones or treating yourself.

IEG is proud to be working in collaboration with the Star Alliance Lounge at Ezeiza Airport (EZE) in Bueno Aires on the LoungeAtlas™ project!

With Lounge Atlas booking solution you can sell lounge passes to potential new customers within seconds! With a pay-and-go solution, Lounge Atlas gives its partners a fast-track way to fill up lounges during off-peak or under-used hours.

Abu Dhabi International Airport (AUH) and IEG Corporation are partnering to deploy IEG’s Lounge Suite of Services for the Al Reem and Al Dhabi Lounge in Abu Dhabi, UAE. 

IEG implements the brand new automated eGates for Aegean Airlines at Thessaloniki Airport Makedonia VIP lounge. The solution is designed to assist customers with a more seamless experience in the airport.

Virgin Australia is bringing back its premium 'The Club' lounges in 2022!

IEG is thrilled to announce their new partnership with Avianca Airlines - a Star Alliance member.

Airport food gets a bad name, a lot of fast food, junk food, pre-cooked meals and a lack of variety.

IEG and Gunnebo are working together to implement contactless solutions for VIP Lounges as part of their 2021 re-opening strategy.

Emirates has launched an integrated biometric path at Dubai International airport (DXB). The contactless airport experience is now open to Emirates passengers travelling from and through Dubai.

World class-leading biometric technologies enable touchless and hygienic passenger lounge access.

EG is announcing an exclusive common platform with DragonPass. An entry into AIMS Lounge management app gets recognized automatically. AIMS is integrated with online bookings and reservations; includes the ability to manage when passengers are accepted into the lounge or not.

Auckland International Airport Ltd. (AIAL) selects IEG with its VIP Lounge Suite of Services for their Strata Lounge. Based in Auckland, New Zealand, Auckland Airport is the largest and busiest airport in New Zealand and the fourth busiest international airport in Australasia, where more than three-quarters of all international visitors to New Zealand arrive.

IEG has evolved the tools that allow you to regain that feeling of personal customer experience while speeding up the process of allowing guests into your VIP lounge.

Children and old passengers need special assistance when travelling alone - so why aren’t disabled travellers treated the same way?

IEG is introducing the new in-lounge shower app. This solution will add full control to the VIP lounge and reduces waiting time for an easier passenger experience.

Blockchain is a fascinating, new and impactful technology that we started hearing about in recent years. What is it? People usually associate blockchain technology with cryptocurrencies like bitcoin, which provides a way of transferring money anonymously without an intermediary.

Airports are increasingly investing in this new technology called “Automation” and “Self-Serve Kiosks”. This digital transformation we see is due to the rising number of passengers and the challenges of capacity constraints.

The implementation of the tech in air travel and airports, from iris scans to facial recognition, has gone from a thing in sci-fi movies to reality, transforming the travel journey as we know it.

In our increasingly digital world, Swiss International Air Lines (SWISS) opts to take care of its customers with a personalized service culture. A prime example of this ideology is their exclusive SWISS First Welcome Service upon which IEG has successfully contributed a facilitative tablet and mobile service system to enable the services' full potential.

Fraud affects airlines at several critical points in a customer journey. Fraudulent lounge entry prevention is not only a concern for the affected companies but to the customers who are directly impacted.

Following our initial 3-year business relationship, Copa Airlines renews its commitment with IEG through 2021.

As you depart on this travel journey, all you wish is for relaxation, which is why you have access to these exclusive airport lounges. Here are the Top 10 best lounge perks that you can take advantage of.

The Chinese, Indian and Indonesian markets combined will contribute to a 1.5 billion increase in the number of passengers by 2036.

Modern travellers crave to get more for their money. Nowadays, pax don’t just want to get from destination A to B, they want an incredible travel journey.

Let's Take a Look At The Top 10 Most Cool-Looking Lounges In The World.

Discussion around General Data Protection Regulation (GDPR) started years ago and effective May 25, 2018, is when enforcement starts. With less than two months to go, many firms are not aware of the rules and severe penalties associated with non-compliance.

The one problem that airline industry experts are trying to solve is how to make their passengers happier and thus increase customer loyalty. The answer is simple—by providing a seamless experience and sense of exclusivity in an inviting lounge.

With an automated system, the way it works is simple— every passenger entering the lounge would have a lifestyle profile created instantly that can be analyzed in terms of individual preferences, behaviours, interests, and satisfaction for future travel experiences.

We are proud to be associated with Manchester Airport Group for their VIP Lounge and Loyalty business. Welcome to our growing Customer family.

We’re very excited to announce our newest customer Royal Air Maroc. They will be using IEG Corp’s VIP lounge and loyalty solutions for their airport locations in Casablanca, Marrakesh and Paris-Orly.